Although our website will ask you to input your card information or sign into your PayPal account, you won't be charged for forthcoming releases until the products come into stock. We will cancel your initial payment and we never have access to your payment details for security reasons. As such we will contact you for payment once your pre-order is available.

Payment for pre-orders where the stock is known to be imminent may be charged for at the point of ordering, this is usually for items such as accessories or if a supplier has notified us the stock is on its way. More information on pre-orderd can be found HERE

You can browse on our website and add items to your basket without creating an account, and you can check out as a guest. However, we do advise you to create an account by providing an email address and creating a password. Once you've created an account, you can log in to your account and check the status of an order, making shopping with us in the future even easier. If you choose to subscribe to our newsletter, we'll keep you up to date with all the latest news. We’ll only send you email newsletters if you ask us to. We’ll never pass your details onto anyone else and you can unsubscribe at any time.

If you’re having trouble signing in, please check you’re using the same email address and password you used to register with us. Our passwords are case sensitive, so check you haven't accidently left caps lock on.

If you forget your password, you can reset it by clicking on the forgotten password link on the login page. An e-mail containing a link to create a new password will be sent to the email address with which you registered. If you cannot find the email then please check your junk mail folder as it may be there.

All LC products include UK value added tax (VAT), where applicable. Customers ordering from outside the United Kingdom (UK) will have their VAT deducted automatically. 

Customers outside the UK may need to create an account or log in to an exisitng account in order to get their VAT deducted. Vat deductions may not be displayed until you get to the checkout. 

All LC orders are shipped from the UK, so you may be charged import duties or taxes when the parcel reaches the delivery country. These charges vary and must be paid by the recipient of the parcel. If you have any questions related to customs charges, please contact your local customs office.

Once you have successfully submitted your order, you will receive an automated email confirming your order details. Our warehouse team will then process your order, and you will receive a confirmation email when your order is dispatched for delivery.

If you get this error message then you have previously placed an order and created an account. You will need to log into your account on www.themodelcentre.com before you start the checkout process. In doing so the system will not try to create you another account and the error message should not occur.